Do we have to sign a yearly contract?
No. Packages run month by month and you can join or leave each month. On-demand has no commitment beyond the monthly minimum, and projects are agreed one by one. A dedicated engineer is agreed for a minimum of six months, and after that you are free to leave.
What happens if we use more hours than our package includes?
Extra hours are billed at the hourly rate of your package, shown in the comparison above. We do not block you, and you do not have to buy a bigger package just in case.
What is the difference between Basic and Premium?
Basic covers the environments you already run: we operate, fix, upgrade and monitor them. Premium adds the work of building: platforms and cloud setups, including new environments from scratch. Architecture consulting is part of Premium only.
Do you work with the cloud and the tools we already use?
Yes. We work with the clouds and tools you already have, and suggest changes only where they would help you.
What access do you need?
Read-only access for the assessment. More access comes with the work, a step at a time and only as far as the work needs.
Do you offer an SLA and on-call?
Yes, as an add-on to any model if your product needs it. It is not included by default.
Can we change the model later?
Yes. A project can turn into a package, or on-demand hours into a dedicated engineer, when your needs change.